Low Income Household Water Assistance Program (LIHWAP)


The Low Income Household Water Assistance Program (LIHWAP) is a federally funded program created in response to the COVID-19 pandemic that helps households pay for drinking water and wastewater for their homes. This program will help eligible customers experiencing a water burden pay their home water bill.

LIHWAP will open on Nov. 1, 2021 in Georgia and will prioritize households that have an arrearage or past due water bill through the remainder of the year. On Jan. 3, 2022, the program will begin serving households that contain seniors 60 years of age and older and households that contain children 5 years old and younger. All other households will be eligible to receive LIHWAP assistance beginning Feb. 1, 2022.

2021 Pandemic response dates:

Phase Dates Priority Group
Phase 1 Nov. 1 through Dec. 31, 2021 Families with past due water bill arrearages
Phase 2 Beginning Jan. 1, 2022 Household with elderly (60 years of age and older)  members, or with children 5 years old and younger*

*Candidates do not need to have an arrearage
Phase 3 Beginning Feb. 1, 2022 All other eligible residents

NOTE: LIHWAP is not an entitlement program. These funds will only be distributed to eligible customers that receive water services through public pipelines from a vendor that has signed an agreement to participate in LIHWAP. 

Customers can contact their water vendor and request that the supplier sign an agreement with DHS in order to be eligible to have these funds applied to their account. Unfortunately, families receiving water services from a vendor without a water supplier agreement will not receive LIHWAP. 

To qualify for LIHWAP, customers must have a household water supplier that is a registered vendor for the LIHWAP program with the Department of Human Services (DHS). All LIHWAP assistance payments are applied directly to the water account through the household water supplier, therefore households whose water supplier does not participate in the program will not be eligible for assistance.

The other basic eligibility requirements are:

  1. Have a total gross income at or below 60% of the State Median Income Guidelines for Georgia
  2. Be responsible for paying the cost of water for the household or be able to verify a water burden
  3. Be a US citizen or lawfully admitted immigrant

Vendors interested in participating in LIHWAP can contact their local Community Action Agency or may send an email inquiry to DHS at [email protected] or by calling 404-657-3426. 

Water suppliers will need to submit a completed agreement to DHS by email at [email protected]. An agreement must be completed in its entirety in order to be accepted and to avoid delays in processing.

Download this pdf file. LIHWAP FAQ

Download this pdf file. LIHWAP Signage