Low Income Household Water Assistance Program (LIHWAP)


The Low Income Household Water Assistance Program (LIHWAP) is a federally funded program created in response to the COVID-19 pandemic that helps households pay for drinking water and wastewater for their homes. This program will help eligible customers experiencing a water burden pay their home water bill.

LIHWAP is not an entitlement program. These funds will only be distributed to eligible customers that receive water services through public pipelines from a vendor that has signed an agreement to participate in LIHWAP. 

Customers can contact their water vendor and request that the supplier sign an agreement with DHS in order to be eligible to have these funds applied to their account. Unfortunately, families receiving water services from a vendor without a water supplier agreement will not receive LIHWAP. 

To qualify for LIHWAP, customers must have a household water supplier that is a registered vendor for the LIHWAP program with the Department of Human Services (DHS). All LIHWAP assistance payments are applied directly to the water account through the household water supplier, therefore households whose water supplier does not participate in the program will not be eligible for assistance.

The other basic eligibility requirements are:

  1. Have a total gross income at or below 60% of the State Median Income Guidelines for Georgia
  2. Be responsible for paying the cost of water for the household or be able to verify a water burden
  3. Be a US citizen or lawfully admitted immigrant

Vendors interested in participating in LIHWAP can contact their local Community Action Agency or may send an email inquiry to DHS at [email protected] or by calling 404-657-3426. 

Water suppliers will need to submit a completed agreement to DHS by email at [email protected]. An agreement must be completed in its entirety in order to be accepted and to avoid delays in processing.


LIHWAP Signage