Contact Information
Who to Contact
We make it easy for you to connect with someone if you have a question, concern, or compliment about your DFCS service.
An official website of the State of Georgia.
The .gov means it’s official.
Local, state, and federal government websites often end in .gov. State of Georgia government websites and email systems use “georgia.gov” or “ga.gov” at the end of the address. Before sharing sensitive or personal information, make sure you’re on an official state website.
Still not sure?
Call 1-800-GEORGIA to verify that a website is an official website of the State of Georgia.
We make it easy for you to connect with someone if you have a question, concern, or compliment about your DFCS service.
Toll-Free: (877) 423-4746
Georgia Gateway is an eligibility determination system for a number of social benefit programs, including Medical Assistance, Child Care and Parent Services (CAPS), the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Women, Infants and Children (WIC). For more information and to apply for benefits, visit gateway.ga.gov.
| Contact | Phone | Notes | |
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| Adoptions |
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| Adoptions Record Search |
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| Burial Assistance | Please contact your local DFCS office for funding availability or your local Coroner’s Office. |
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| Child Abuse and Neglect Reporting |
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Georgia’s CPS Centralized Intake Communication Center takes reports 24 hours per day, 7 days per week. If you have an immediate emergency, please call 911 or your local police department. |
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| Child Abuse Registry | The Child Abuse Registry was repealed July 1, 2020. Moving forward, the agency and the purpose must fall under OCGA 49-5-41. Georgia’s Investigation Outcome Notification System (IONS) is a database that houses Georgia’s substantiated child abuse and neglect maltreaters from 2008 to the present. Agencies whose purpose meets OCGA 49-5-41 requesting a substantiated CPS history screening may go to ionsrequestportal.dhs.ga.gov/General please read and follow the instructions tab and all pop ups to submit your request. There is no longer an option for a self-check. We have 10 business days to complete all screening requests. The screening categories have changed. If you have any questions or concerns about Georgia’s Investigation Outcome Notification System (IONS), please email [email protected]. |
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| Customer Service |
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[email protected] | NOTE: For timely processing, applications, renewals, and verification paperwork should be uploaded to Georgia Gateway when possible. Customers without online access should mail paperwork directly to their local county office. For all other inquiries: Submit a Constituent Services Assistance Request Form. Family Independence Online Contact Form - for issues related to Georgia Gateway, Electronic Benefits Transfer (EBT) Card, Energy Assistance, the Supplemental Nutrition Assistance Program (SNAP), Medicaid, or Temporary Assistance for Needy Families (TANF). |
| EBT |
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To order or re-order a card or check balance. |
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| Employment Opportunities | DHS current job postings - DHS Jobs |
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| Food Stamps, TANF, and Childcare |
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For reporting changes and asking general questions. Automated, self-service available 24/7. |
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| Foster / Adoptive Parent Inquiries |
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| Foster Care Placement |
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| Georgia Gateway | To apply for or renew benefits online; can also be used to report interim changes or check for potential eligibility. |
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| Georgia Gateway Support |
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For technical issues with Georgia Gateway. |
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| Out of State Placement (ICPC) | [email protected] | ||
| Senior Snap |
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SNAP Benefits for Senior Households. |
A Child Protective Service (CPS) Screening Request may be submitted by the following:
All CPS history requests should be submitted to the following: [email protected]