Contact Information
Who to Contact
We make it easy for you to connect with someone if you have a question, concern, or compliment about your DFCS service.
Customer Contact Center
Toll-Free: (877) 423-4746
Georgia Gateway
Georgia Gateway is an eligibility determination system for a number of social benefit programs, including Medical Assistance, Child Care and Parent Services (CAPS), the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Women, Infants and Children (WIC). For more information and to apply for benefits, visit gateway.ga.gov.
| Contact | Phone | Notes | |
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| Adoptions |
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| Adoptions Record Search |
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| Burial Assistance | Please contact your local DFCS office for funding availability or your local Coroner’s Office. |
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| Child Abuse and Neglect Reporting |
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Georgia’s CPS Centralized Intake Communication Center takes reports 24 hours per day, 7 days per week. If you have an immediate emergency, please call 911 or your local police department. |
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| Child Abuse Registry | The Child Abuse Registry was repealed July 1, 2020. Moving forward, the agency and the purpose must fall under OCGA 49-5-41. Georgia’s Investigation Outcome Notification System (IONS) is a database that houses Georgia’s substantiated child abuse and neglect maltreaters from 2008 to the present. Agencies whose purpose meets OCGA 49-5-41 requesting a substantiated CPS history screening may go to ionsrequestportal.dhs.ga.gov/General please read and follow the instructions tab and all pop ups to submit your request. There is no longer an option for a self-check. We have 10 business days to complete all screening requests. The screening categories have changed. If there are any questions or concerns, please email [email protected]. |
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| Customer Service |
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[email protected] | NOTE: For timely processing, applications, renewals, and verification paperwork should be uploaded to Georgia Gateway when possible. Customers without online access should mail paperwork directly to their local county office. For all other inquiries: Family Independence Online Contact Form - for issues related to Georgia Gateway, Electronic Benefits Transfer (EBT) Card, Energy Assistance, the Supplemental Nutrition Assistance Program (SNAP), Medicaid, or Temporary Assistance for Needy Families (TANF). |
| EBT |
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To order or re-order a card or check balance. |
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| Employment Opportunities | DHS current job postings - DHS Jobs |
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| Food Stamps, TANF, and Childcare |
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For reporting changes and asking general questions. Automated, self-service available 24/7. |
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| Foster / Adoptive Parent Inquiries |
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| Foster Care Placement |
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| Georgia Gateway | To apply for or renew benefits online; can also be used to report interim changes or check for potential eligibility. |
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| Georgia Gateway Support |
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For technical issues with Georgia Gateway. |
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| Out of State Placement (ICPC) | [email protected] | ||
| Senior Snap |
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SNAP Benefits for Senior Households. |
Out of State CPS Inquiries
Out of State CPS Inquiries
A Child Protective Service (CPS) Screening Request may be submitted by the following:
- Private or International Adoption Agency:
If an adoption petition has been filed with superior court: Submit the purpose of request on agency letterhead, and a copy of the court order which states there is a pending adoption
Submit Screening Request Form - Law Enforcement or CPS Investigators:
Submit the purpose of request on agency letterhead, along with a signed release of information for each individual to be screened
Submit Screening Request Form - State Agencies:
Submit the purpose of request on agency letterhead, along with a signed CPS application for each individual to be screened
Submit Screening Request Form
All CPS history requests should be submitted to the following: [email protected]