Supplemental Nutrition Assistance Program (SNAP)

The Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps, is a federally-funded program that provides monthly benefits to low-income households to help pay for the cost of food. A household may be one (1) person living alone, a family, or several unrelated individuals cohabitating who routinely purchase and prepare meals together.
 

*If you need help reading this information or communicating with us, ask us or call 1-877-423-4746. Our services, including interpreters, are free. If you are deaf, hard-of-hearing, deaf-blind or have difficulty speaking, you can call us at the number above by dialing 711 (Georgia Relay).

SNAP Logo

How Do I Apply for SNAP Benefits?

  1. Get Prepared
  2. Create and Submit an Application
  3. Contact the Customer Contact Center
  4. The Interview

SNAP (Food Stamp) Benefits Replacement

Constituents who have lost food purchased with SNAP (Food Stamp) Benefits due to weather disasters (ice storm, fire, flood, tornado or other household misfortune) may request replacement of those SNAP benefits. Constituents that experience a food loss due to power outages of four hours or more may receive replacement benefits within 10 days after the report of a loss.

Per SNAP policy, recipients are required to report the loss of food to the local DFCS office and complete an affidavit, Food Loss Replacement Form (Form 841) verifying the amount of loss. Customers have 10 days after the loss to submit that form. 

  Download this pdf file. Form 841 - Food Loss Replacement Form

Non-Discrimination Statement

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. 

Program information may be made available in languages other than English.  Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. 

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to: 

  1. mail: 
    Food and Nutrition Service, USDA 
    1320 Braddock Place, Room 334 
    Alexandria, VA 22314; or
  2. fax: 
    (833) 256-1665 or (202) 690-7442; or
  3. email: 
    [email protected] 

This institution is an equal opportunity provider. 

You may also file discrimination complaints by contacting your local DFCS office, or the DFCS Civil Rights, ADA/Section 504 Coordinator at 2 Peachtree Street N.W., 29th Fl., Atlanta, GA, 30303, 877-423-4746. For complaints alleging discrimination based on limited English proficiency, contact the DHS Limited English Proficiency and Sensory Impairment Program at: 47 Trinity Ave. S.W., Atlanta, Georgia 30334, or call 877-423-4746 (voice).

Virtual Lobby Resources

SNAP and Head Start

Contact DFCS Constituent Service

NOTE: For timely processing, applications, renewals and verification paperwork should be uploaded to Georgia Gateway when possible. Customers without online access should mail paperwork directly to their local county office.

For all other inquiries

  • Web Form:
    • Family Independence Online Contact Form - for issues related to Georgia Gateway, Electronic Benefits Transfer (EBT) Card, Energy Assistance, Food Stamps/SNAP, Medicaid or Temporary Assistance for Needy Families (TANF).
  • Primary: 877-423-4746
  • Email: [email protected]
  • Mail to: 47 Trinity Ave. S.W.
    ​​​​​​​Atlanta, Georgia 30334

ConnectEBT Website and Mobile App available for Georgia SNAP Clients

The ConnectEBT website provides SNAP customers with a fast, secure, and easy way to monitor their EBT available balance, deposits, transaction activity, and select or change a PIN. Now, customers have a new function: the ability to lock and unlock their EBT cards, as well as an app (the ConnectEBT app they can use in addition to the existing website.)

Card lock/unlock feature available!

EBT card users can now lock and unlock their EBT cards as an added layer of security to protect their SNAP benefits. SNAP clients can lock their EBT cards when not in use and unlock the card when they are ready to shop or pay for their purchases. The lock feature also allows SNAP customers to choose where their cards are locked. Customers can lock their cards everywhere (including Georgia) or only outside the state of Georgia to help prevent benefit theft.

How do I lock or unlock my EBT card?

Clients can go online to the ConnectEBT client website or download the ConnectEBT mobile app to your phone from your device’s App Store and follow the directions in the app to lock/unlock the card.

What if I forget to re-lock my card after I unlock it?

Each time you unlock your card, there is a feature to automatically lock the card again after a certain amount of time (i.e. 30 minutes, 60 minutes, 90 minutes). Simply select the time that you would like to re-lock your card and it will automatically lock after the time has expired. 

How do I get access to the mobile app?

You can download the ConnectEBT app on your Android or Apple device by accessing your device’s App Store. Once the app is installed, register your account. If you already have access to the ConnectEBT website, you can use the same username and password to log into the mobile app. 

What will the app do?

This app allows you to view your available SNAP benefits, lock your SNAP card between purchases, change your PIN, view transactions, and receive alerts when activities are completed using your EBT card. 

When will this app be available?

The app is available for Georgia SNAP recipients in the Apple App Store and Android Google Play as of Dec. 3, 2024.