EBT IVR Call Center Back Online

DHS contracts with Conduent to run an Interactive Voice Response (IVR) call center for Georgia EBT cardholders to check their card status, review their account balance, and perform similar functions. After being offline for an extended period, the EBT IVR call center is now back online with new monitoring systems requested by DHS with the goal of improved security. This means clients in need of EBT card support can once again call 1-888-421-3281 for EBT card support.

DHS continues to encourage all EBT cardholders to download the ConnectEBT app on their Android or Apple device and to lock their EBT card between purchases using the “Lock My Card Everywhere” function to deny all in-state, out-of-state, and online transactions. Once the app is installed, EBT cardholders can register a new account or log in using their ConnectEBT client website username and password. 

EBT cardholders who have trouble accessing the app can also log in to their account via the ConnectEBT website at connectebt.com/ebtconnect/recipient/GA/ to lock/unlock their cards, reset their password, and register for an account.