EBT IVR Temporarily Offline

Clients who need assistance troubleshooting their EBT card can contact Georgia's EBT card vendor, Conduent, via this webform:

Clients in need of additional support can also reach out to DHS's Customer Contact Center at 1-877-423-4746 or email DHS Constituent Services at [email protected].

DHS encourages all EBT cardholders to download the ConnectEBT app on their Android or Apple device and to lock their EBT card between purchases and select the “lock my card everywhere” function to deny all in-state, out-of-state, and online transactions.  Once the app is installed, EBT cardholders can register a new account or log in using their ConnectEBT client website username and password. 

EBT cardholders who have trouble accessing the app can also log in to their account via the ConnectEBT website - connectebt.com/ebtconnect/recipient/GA/ - and can lock/unlock their cards, reset their password, and register for an account.