Data may have been compromised for some households involved in Child Protective Services cases in Spring 2020. If you believe your information may have been included in this breach, call 888-304-1021 from 9 a.m. – 4 p.m., M-F.
Increased call volume
Due to increased call volume, EPPICard for Temporary Assistance to Needy Families (TANF) Cash Assistance and DHS/DBHDD Payroll AND EBT for Supplemental Nutrition Assistance Program (SNAP) and Pandemic Electronic Benefit Transfer (P-EBT) Program, customer service is experiencing higher than normal hold times to reach a customer service agent. Hold times do improve each evening between the hours of 8 p.m. and 8 a.m. Eastern Daylight Time.
- If you have questions about your balance, or want to create, access and/or manage your account online: