Education and Training

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Education and Training Services Section

The Education and Training Services Section is committed to improving the knowledge, skills, attitudes and practice of new and veteran staff and to influencing organizational barriers that affect retention of effective employees.  We are ever mindful that our overall purpose is to improve the division’s services to families and children.  We develop initiatives and programs in response to the needs of the field, and we recognize the demands and challenges placed on county staff serving families and children.  Positive outcomes are attained in our section through teamwork, exerting influence, setting boundaries, openly communicating and maintaining an integrated, systems approach.  Our efforts ultimately move the Division of Family and Children Services and Department of Human Resources closer to fulfilling their missions.


The Education and Training Services Section will be regarded as a value-added knowledge and learning source for DFCS stakeholders, capable of providing programs and solutions to increase and sustain organizational effectiveness. 


In order to realize our vision, our mission must be to exceed the expectations of our customers (regional/county and state employees), whom we define as all DFCS stakeholders. We will accomplish our mission by committing to our shared values, delivering quality hybrid learning solutions and by achieving the highest levels of customer satisfaction, with extraordinary emphasis on the creation of highly educated and trained professionals. In this way we will ensure that we meet the needs of a high-performance organization dedicated to standards of excellence, and the safety and improvement of Georgia children and families.