Increased call volume

Due to increased call volume, EPPICard for Temporary Assistance to Needy Families (TANF) Cash Assistance and DHS/DBHDD Payroll AND EBT for Supplemental Nutrition Assistance Program (SNAP) and Pandemic Electronic Benefit Transfer (P-EBT) Program, customer service is experiencing higher than normal hold times to reach a customer service agent. Hold times do improve each evening between the hours of 8 p.m. and 8 a.m. Eastern Daylight Time.

• If you have questions about your balance, or want to create, access and/or manage your account online:
  • For EPPIC, visit www.eppicard.com or call the automated customer service center at 1-800-656-1347.
  • For EBT, visit www.ConnectEBT.com/gaebtclient/ or call the automated customer service center at 1-888-421-3281.