Gateway Provider Portal Training Materials

 

We have updated the Gateway Provider Portal to give you a more user-friendly experience. You will see a new dashboard that allows you to:

  • Track overdue renewals, current renewals, and other clients  
  • View case details, renewal due dates, and case statuses  
  • Filter and sort the renewals data  
  • Export renewals data to Excel  
  • Submit renewals and changes from the dashboard  
  • Submit DMA59s and Communicators from the dashboard  
  • View and upload verification for pending verification checklists (VCLs)  
  • View information for deceased clients based on data received from federal partners

Training Video

Learn about the new functions in the Provider Portal by watching this video:

Reference Guide

For a deep dive into the Provider Portal updates, we’ve included a Reference Guide that provides a detailed information on how to use the new dashboard.

Download this pdf file. Download here